Bristol Township launches new resident request management software

Bristol, PA, 6/16/2025 – Bristol Township has partnered with CivicPlus®, a public sector SaaS leader, to implement its SeeClickFix 311 CRM software. This solution empowers residents to report quality-of-life issues and request government services.

With SeeClickFix 311 CRM, Bristol Township can ensure all service requests are tracked, managed, and resolved in one place, enhancing service efficiency and transparency across the community. The SeeClickFix app enables residents to report issues on the go, track progress, and receive real-time updates from relevant local government departments. The software also notifies residents if they begin to submit a request already in the system so they can follow the existing request instead.

“SeeClickFix gives our residents a direct line to their local government. It empowers the community to report issues in real time and helps us respond faster and more efficiently. This platform strengthens communication, builds trust, and supports a cleaner, safer, and more connected Bristol Township.”
— Randee Mazur, Township Manager, Bristol Township

The mobile app is available for download on any iOS or Android device. Residents can also access the system from their desktop via the Bristol Township website at https://www.bristoltwppa.gov/496/Report-a-Concern-through-SeeClickFix

“CivicPlus is committed to providing local governments with innovative solutions that support impactful community engagement and communication,” said CivicPlus Vice President of Product Aaron Pierce. “By enabling residents to report issues directly from their device of preference, it’s easier for leaders to address community needs effectively, build resident relationships, and boost operational efficiency. We are proud to partner with Bristol Township.”

About CivicPlus Thousands of high-performing civic leaders rely on CivicPlus as their trusted partner for impact-led government. With CivicPlus, leaders can finally overcome the perpetual tradeoff between the demand for better services and the realities of operational resources, leveraging the unique Civic Impact Platform to deliver both unmatched end-to-end automated efficiency and truly unified, delightful resident experiences.Backed by over 25 years of experience and leveraging the insights of more than 900 team members, our solutions are chosen by over 10,000 organizations and are used daily by over 340 million people in the U.S. and Canada. For more information, please visit www.civicplus.com.